Manager Customer Success - C-UAS
Full-timeIn English
About the job
Robin Radar is seeking a Manager Customer Success for its C-UAS division in Den Haag. You will lead a team dedicated to ensuring service excellence and driving customer satisfaction.
What you will do
- Lead and develop a customer success team
- Ensure service excellence and manage escalations
- Gather customer insights for product improvements
- Align service strategies with sales and commercial goals
- Oversee customer training curriculum delivery
What you bring
- BA or higher in Engineering, Business Administration, or technical field
- 6+ years in customer-facing roles in industrial or technology sector
- 3+ years leading customer services or support teams
- Understanding of product lifecycle and contract management
- Familiarity with export controls or defence security clearance
- Proficiency with Jira and CRM systems
Nice to have
- Dutch language skills
What you get
- Great Place to Work certified company
- Comprehensive pension plan
- Commuting allowance
- 30 days paid holiday leave (option to buy 3 more)
- Training and certification opportunities
- High-quality equipment provided
Summary by Personeel.com. The full job description and the application form are on Robin Radar's website (jobs.ashbyhq.com); Apply takes you straight there.
More jobs at Robin Radar
- Information Security OfficerDen Haag
- Corporate Communications ManagerDen Haag
- Talent Acquisition SpecialistDen Haag
- Quality Assurance SpecialistDen Haag
- Legal Counsel ContractingDen Haag