Customer Success Specialist - Netherlands

About the job

Tandem Health is a growing healthtech scale-up based in Leiden, seeking a Customer Success Specialist to support its healthcare clients. In this role, you will manage client relationships, drive product adoption, and help shape the Customer Success function as the company expands.

What you will do

• Act as primary contact for healthcare clients
• Develop success plans with goals and milestones
• Lead kick-off meetings, quarterly check-ins, and year-end reviews
• Identify risks and take action to prevent churn
• Spot upsell and cross-sell opportunities and pass them to colleagues
• Collaborate with support and implementation teams

What you bring

• Proven experience as Customer Success Manager, Account Manager, or similar client-facing role in B2B SaaS
• Comfortable with strategic conversations with various stakeholders
• Able to structure a diverse client portfolio and prioritize by risk and value
• Data-driven, using usage metrics for client conversations
• Proficient in Dutch and English
• Thrives in a fast-growing environment with undefined processes

Nice to have

• Experience in healthtech or healthcare sector

What you get

• Opportunity to help build the Customer Success team at a growing healthtech scale-up
• Competitive salary and benefits package
• Regular team outings and social activities
• Fun and driven team

About Tandem Health

Tandem Health is a healthtech scale-up based in Leiden.

Summary by Personeel.com. The full job description and the application form are on Tandem Health's website (jobs.ashbyhq.com); Apply takes you straight there.

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