Principal AI Solutions Architect, Customer Success
In English
About the job
Genesys is looking for a Principal AI Solutions Architect to lead customer success in the Netherlands. You will bridge AI strategy and technical execution for enterprise clients, helping them realize value from AI-powered customer experience solutions.
What you will do
- Lead discovery and strategy alignment with customers and internal teams
- Define reference architectures and integration patterns for AI-powered CX
- Deliver rapid POC and MVP implementations using Genesys AI tools
- Design evaluation frameworks to measure AI solution quality in production
- Establish baseline metrics and iterate on solution performance
- Mentor customer, partner, and internal teams to build AI maturity
What you bring
- Bachelor's degree in Computer Science, IT, Data Science or related field
- 8–12 years combined experience in AI implementation, CX/CCaaS consulting, or technical solution architecture
- Hands-on experience with agentic AI systems in production
- Experience with APIs, data pipelines, and cloud environments (AWS, Azure, GCP)
- Fluency in Dutch and English
- Proven autonomy in complex enterprise accounts
Nice to have
- Master's degree preferred
- Experience with industry verticals such as Financial Services, Healthcare, Insurance, Retail, or Public Sector
- Multilingual communication ability across EMEA
What you get
- Flexible working culture
- Mentorship and learning programs
- Paid volunteer time and August Free Fridays
- Well-being resources and regionally tailored programs
About Genesys
Genesys is a global leader in AI-powered customer experience and contact center solutions.
Summary by Personeel.com. The full job description and the application form are on Genesys's website (genesys.wd1.myworkdayjobs.com); Apply takes you straight there.