AI & Experience Orchestration Director (Sales Overlay)
In English
About the job
Genesys is seeking an AI and Experience Orchestration Director to join their sales overlay team in the Netherlands. In this role, you will demonstrate AI expertise while engaging with senior leaders to drive complex opportunities and influence deal strategy.
What you will do
- Demonstrate AI expertise in discussions with technical and business stakeholders
- Engage with senior and C-level leaders to orchestrate complex opportunities
- Influence deal strategy and partner with account executives on territory planning and forecasting
- Drive field execution of AI portfolio programs including sales campaigns and enablement
- Lead customer workshops to shape AI use cases and pilot opportunities
- Capture customer insights and partner with cross-functional teams
What you bring
- Subject matter expertise in AI, pre-sales, and customer experience technology
- Experience in sales overlay, specialist, or subject matter expert functions
- 10 to 12 years of experience in software, cloud, or AI related roles
- Proven capability in AI-powered customer experience and conversational AI solutions
- Ability to influence without direct authority and collaborate effectively
- Experience coordinating and executing AI proofs of concept
Nice to have
- Experience selling leading AI solutions for customer experience or contact centre transformation
What you get
- Flexible working culture
- Paid volunteer time
- August Free Fridays
- Well-being resources
- Regionally tailored programs for employees and families
- Mentorship and learning programs
Summary by Personeel.com. The full job description and the application form are on Genesys's website (genesys.wd1.myworkdayjobs.com); Apply takes you straight there.