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AIHRCustomer Success Manager (with Ed-Tech experience)
Full-timeHybridIn English
About the job
AIHR is looking for a Customer Success Manager with Ed-Tech experience to manage B2B client relationships from onboarding through renewal. In this hybrid role based in Rotterdam, you will advise clients on learning adoption, analyze data to track progress, and collaborate with internal teams to drive customer success.
What you will do
- Manage B2B client relationships from onboarding to renewal
- Create joint impact plans with clients
- Advise and consult clients on learning adoption
- Support growth account executives with renewals and expansions
- Analyze learning and engagement data to present progress
- Collaborate with internal teams on customer feedback
What you bring
- 4+ years in client-facing role in Ed-Tech or E-learning industry
- Track record of managing 50+ clients
- Experience building relationships with multiple stakeholders
- Strong English proficiency
- Ability to ask insightful follow-up questions
- Experience using generative AI tools
What you get
- Competitive compensation
- Flexible working hours and work from home after onboarding
- 26 paid holidays per year plus extra days
- Pension plan
- 5 mental health days per year
- Personal development budget
About AIHR
AIHR is an Ed-Tech company based in Rotterdam.
Summary by Personeel.com. The full job description and the application form are on AIHR's website (aihr.recruitee.com); Apply takes you straight there.