Customer Success Manager (with Ed-Tech experience)

Rotterdam30+ days ago

Full-timeHybridIn English

Salary indication

This job does not state a salary. Customer service jobs in Zuid-Holland that do state one usually offer between €3,000 and €3,100 gross per month (median €3,100), converted to a full-time job. That is based on 13 jobs on Personeel.com.

An indication, not an offer from this employer: ask about the salary when you apply.

Customer service salary in Zuid-Holland

About the job

AIHR is looking for a Customer Success Manager with Ed-Tech experience to manage B2B client relationships from onboarding through renewal. In this hybrid role based in Rotterdam, you will advise clients on learning adoption, analyze data to track progress, and collaborate with internal teams to drive customer success.

What you will do

Manage B2B client relationships from onboarding to renewal
Create joint impact plans with clients
Advise and consult clients on learning adoption
Support growth account executives with renewals and expansions
Analyze learning and engagement data to present progress
Collaborate with internal teams on customer feedback

What you bring

4+ years in client-facing role in Ed-Tech or E-learning industry
Track record of managing 50+ clients
Experience building relationships with multiple stakeholders
Strong English proficiency
Ability to ask insightful follow-up questions
Experience using generative AI tools

What you get

Competitive compensation
Flexible working hours and work from home after onboarding
26 paid holidays per year plus extra days
Pension plan
5 mental health days per year
Personal development budget

About AIHR

AIHR is an Ed-Tech company based in Rotterdam.

Summary by Personeel.com. The full job description and the application form are on AIHR's website (aihr.recruitee.com); Apply takes you straight there.

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