Commercial Operations Project Manager (Trust Operations Excellence)

Nederland12 dagen geleden

Hybride

Over de functie

Catawiki is looking for a Commercial Operations Project Manager to join their Trust Operations Excellence team. In this role, you will design and improve the Trust & Safety risk lifecycle and develop scalable operational processes. You will work in a hybrid environment, driving improvements that have a visible impact across a global organisation.

Wat ga je doen

Design and improve Trust & Safety risk lifecycle
Develop scalable operational processes for detection capabilities
Translate investigator insights into operational and tooling requirements
Improve review queues, case prioritisation, escalation processes and feedback loops
Establish quality controls and performance measures for reviews and investigations
Identify opportunities for automation and decision support

Wat je meebrengt

Experience diagnosing complex operational problems and leading improvements from discovery to implementation
Comfortable working with operational data and defining performance measures
Ability to translate operational requirements into clear requirements for Product, Engineering, Data Science and automation teams
Excellent facilitator and communicator to align stakeholders with different priorities
Proactive, independent and comfortable in a fast-paced environment

Mooi meegenomen

Experience in online marketplace, e-commerce, payments, fraud prevention or Trust & Safety environment
Knowledge of investigation, review, enforcement/regulatory operations, risk-based decision frameworks or quality assurance
Experience with Lean Six Sigma, service design, BI tools, automation or decision support systems

Wat je krijgt

Visible impact working at scale in a global organisation
Learning and development initiatives including clear development plans and mentorship programmes
Inclusive and queer-friendly environment with diverse team
€100 Catavoucher upon joining, €50 Catavoucher on birthday, extra day off for personal passion

Over Catawiki

Catawiki is an online marketplace for special objects, connecting sellers and buyers worldwide.

Samenvatting door Personeel.com. De volledige vacaturetekst en het sollicitatieformulier staan op de website van Catawiki (job-boards.greenhouse.io); met Solliciteer ga je er direct heen.

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