Head of Customer Experience & Trust
HybrideEngelstalig
Over de functie
HousingAnywhere Group is seeking a Head of Customer Experience & Trust to lead the transformation of customer operations through AI-first strategies. Based in Rotterdam, this role involves redesigning support teams around AI agents and owning trust and safety policies.
Wat ga je doen
- Lead shift to AI-first support
- Set direction for AI agent
- Redesign team around AI
- Own terms and conditions and service policies
- Prepare for high season with data-based capacity plans
- Own trust and safety with AI assistance
Wat je meebrengt
- 5+ years in customer operations
- 2+ years leading multi-team or multi-site support
- Hands-on AI support agent deployment in production
- Experience shaping terms and conditions and help content
- Trust and safety literacy
- Data-driven with SLAs and metrics
Mooi meegenomen
- French language
Wat je krijgt
- Unlimited paid holidays
- Hybrid working policy with 2 office days per week
- Flexibility to work remotely up to 2 months per year
- 1000 EUR personal development budget
- Complete commuting coverage
- Personal equipment including laptop and ergonomic setup
Over HousingAnywhere Group
HousingAnywhere Group is a company based in Rotterdam.
Samenvatting door Personeel.com. De volledige vacaturetekst en het sollicitatieformulier staan op de website van HousingAnywhere Group (job-boards.greenhouse.io); met Solliciteer ga je er direct heen.