Customer Service Manager
Salarisindicatie
Deze vacature noemt geen salaris. Vacatures voor klantenservice in Amsterdam die wel een salaris noemen, bieden meestal tussen € 2.600 en € 2.900 bruto per maand (mediaan € 2.900), omgerekend naar een fulltime baan. Dat blijkt uit 7 vacatures op Personeel.com.
Een indicatie, geen aanbod van deze werkgever: vraag naar het salaris als je solliciteert.
Salaris klantenservice in AmsterdamOver de functie
Fastned is looking for a Customer Service Manager to lead a team of 10 people and manage a BPO partner in Amsterdam. You will drive continuous improvement of processes, quality, and performance while collaborating with internal teams to enhance customer insights.
Wat ga je doen
- Lead a team of 10 people
- Manage BPO partner
- Drive continuous improvement of processes, quality, and performance
- Monitor service levels and identify improvement opportunities
- Collaborate with internal teams to improve processes and share customer insights
- Report to Head of Service Operations
Wat je meebrengt
- 5+ years in customer operations, customer service, or operations management
- Experience managing, coaching, and developing teams
- Experience working with a BPO or external service provider
- Experience with process optimization, automation, and continuous improvement
- Comfortable with performance and quality metrics like CSAT, response times, resolution rates
- Fluent in English
Mooi meegenomen
- Dutch or another European language
Wat je krijgt
- Training and development budget of €3,000 per year
- Daily vegetarian lunches, snacks, and drinks at office
- Access to shared electric pool cars
- 29 holidays plus 2 Mission Days
- Pension plan fully covered by Fastned
- Stock option plan
Over Fastned
Fastned is a company focused on electric vehicle charging infrastructure.
Samenvatting door Personeel.com. De volledige vacaturetekst en het sollicitatieformulier staan op de website van Fastned (fastned.recruitee.com); met Solliciteer ga je er direct heen.
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