Servicedesk Employee

Over de functie

As a Servicedesk Employee at Bertelsmann-Jobs in Echt, you are the first point of contact for all IT questions and incidents. You handle requests, resolve the majority of regular IT issues, and provide both remote and on-site support. This role is ideal for someone with a service-oriented attitude and strong communication skills.

Wat ga je doen

• First point of contact for IT questions and incidents
• Register and handle requests, resolve about 70% of regular IT inquiries
• Provide on-site support by visiting departments
• Set up and install end-user hardware and software
• Perform minor standard changes and service requests
• Provide remote support and assist with Microsoft network support

Wat je meebrengt

• Completed MBO-level education in IT
• Knowledge of Windows and Microsoft Office suite
• Familiarity with Microsoft Active Directory
• Experience with remote support and Microsoft network support
• Service-oriented attitude and good communication skills
• English required, Dutch an advantage

Mooi meegenomen

• Microsoft certifications
• Knowledge of TOPdesk

Wat je krijgt

• Time-for-time arrangement
• 25 vacation days
• Company laptop and phone
• Travel allowance
• Pension plan
• Temporary contract with possibility of permanent

Samenvatting door Personeel.com. De volledige vacaturetekst en het sollicitatieformulier staan op de website van Bertelsmann-Jobs (jobs.smartrecruiters.com); met Solliciteer ga je er direct heen.

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