Servicedesk Employee

About the job

As a Servicedesk Employee at Bertelsmann-Jobs in Echt, you are the first point of contact for all IT questions and incidents. You handle requests, resolve the majority of regular IT issues, and provide both remote and on-site support. This role is ideal for someone with a service-oriented attitude and strong communication skills.

What you will do

• First point of contact for IT questions and incidents
• Register and handle requests, resolve about 70% of regular IT inquiries
• Provide on-site support by visiting departments
• Set up and install end-user hardware and software
• Perform minor standard changes and service requests
• Provide remote support and assist with Microsoft network support

What you bring

• Completed MBO-level education in IT
• Knowledge of Windows and Microsoft Office suite
• Familiarity with Microsoft Active Directory
• Experience with remote support and Microsoft network support
• Service-oriented attitude and good communication skills
• English required, Dutch an advantage

Nice to have

• Microsoft certifications
• Knowledge of TOPdesk

What you get

• Time-for-time arrangement
• 25 vacation days
• Company laptop and phone
• Travel allowance
• Pension plan
• Temporary contract with possibility of permanent

Summary by Personeel.com. The full job description and the application form are on Bertelsmann-Jobs's website (jobs.smartrecruiters.com); Apply takes you straight there.

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