Customer Success Manager
HybridIn English
About the job
As a Customer Success Manager at project44, you will own the post-sale customer lifecycle for a portfolio of accounts. You'll drive value realization and platform adoption while managing renewals and identifying expansion opportunities.
What you will do
- Own post-sale customer lifecycle for a portfolio of accounts
- Drive value realization and platform adoption
- Manage renewals and identify expansion opportunities
- Build trusted relationships with stakeholders up to executive level
- Lead customer business reviews and success planning
- Manage customer risks and escalations cross-functionally
What you bring
- Fluent in English
- 5+ years in customer-facing roles
- Experience in supply chain, logistics technology, SaaS, or account management
- Proven portfolio management with retention and expansion ownership
- Advanced AI fluency with hands-on proficiency in Claude and other AI tools
- Strong relationship, stakeholder, and renewal management skills
Nice to have
- Additional languages: German, Spanish, French, Italian
- Experience with TMS, ERP, or supply chain systems
- Experience with CRM tools like Salesforce, JIRA, Confluence
What you get
- Ownership of strategic customer portfolio
- High visibility and cross-functional exposure
- Autonomy over full customer lifecycle
- Contribution to playbooks and frameworks in a scaling SaaS environment
About Project44
project44 is a supply chain and logistics technology company operating in a hybrid work mode in Amsterdam.
Summary by Personeel.com. The full job description and the application form are on Project44's website (job-boards.greenhouse.io); Apply takes you straight there.