EMEA Customer Success Manager

Amsterdam30+ days ago

HybridIn English

About the job

As an EMEA Customer Success Manager at Lucid Software, you will play a key role in driving product adoption and building lasting customer relationships. You will work in a hybrid setup based in Amsterdam, focusing on strategic engagement and growth within your account portfolio.

What you will do

Understand Lucid Suite and integrate it into customer workflows
Create strategies for ongoing product adoption
Build relationships with key contacts from individual contributors to executives
Partner with Professional Services on change management and adoption campaigns
Manage a portfolio of accounts and prioritize engagement
Conduct regular business reviews to ensure satisfaction and drive adoption

What you bring

Bachelor's degree with strong academic performance
At least 2 years in CX, Consulting, or similar customer-facing roles
Technical background or strong technical aptitude
Excellent organizational skills and ability to manage multiple priorities
Strong written and verbal communication skills
Fluent in English

Nice to have

Other European languages
Empathy and passion for problem-solving
Outstanding task management skills
Ability to thrive in a fast-paced scaling SaaS environment
Solution-oriented mindset

About Lucid Software

Lucid Software is a technology company offering visual collaboration and diagramming solutions.

Summary by Personeel.com. The full job description and the application form are on Lucid Software's website (job-boards.greenhouse.io); Apply takes you straight there.

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