Head of Customer Success – EMEA
In English
About the job
Incision is a fast-growing international healthtech scale-up seeking a Head of Customer Success for the EMEA region. You will lead teams across Benelux, UK, and MEA, driving retention, customer health, and scalable processes.
What you will do
- Lead Customer Success and Implementation teams across Benelux, UK, and MEA
- Own retention, expansion enablement, and customer health
- Design scalable team structure and drive hiring and performance culture
- Establish account planning and churn mitigation for strategic accounts
- Standardize onboarding processes and improve implementation metrics
- Act as executive escalation point and maintain key customer relationships
What you bring
- 7+ years in Customer Success, Implementation, or similar roles
- 3+ years in a leadership role
- Experience in healthcare technology or complex B2B SaaS environments
- Fluency in Dutch and English, both written and spoken
- Proven experience leading multi-country Customer Success or Service organizations
- Ability to influence senior hospital stakeholders and internal leadership
Nice to have
- Familiarity with multi-country operations
What you get
- Opportunity to make a meaningful impact on the future of healthcare
- Role within a fast-growing international healthtech scale-up
- Collaboration with an ambitious international team
- Learning and development access including training and courses
- Diverse and inclusive workplace
- Pension plan, commuting allowance, and access to OpenUp
About Incision
Incision is a healthtech scale-up focused on improving surgical care globally.
Summary by Personeel.com. The full job description and the application form are on Incision's website (incision.teamtailor.com); Apply takes you straight there.