Head of Tech Support EMEA

Amsterdam25 days ago

In English

About the job

Adyen, a global fintech company, is looking for a Head of Tech Support EMEA to lead its technical support operations across the region. This senior role involves defining strategy, improving processes, and partnering with commercial and product teams. You will represent support in customer conversations and drive change within the organization.

What you will do

Lead a technical and operational support team across EMEA
Define and execute regional support strategy
Represent support in customer conversations and QBRs
Improve processes, metrics, and ways of working
Partner with Commercial, Product, and Operations teams
Drive change and articulate rationale for new approaches

What you bring

15+ years in enterprise-level customer support
Experience managing regional or global support organizations of 50+ FTE
Experience leading B2B frontline, tiered, and technical support functions
Familiarity with ticketing systems like Salesforce Service Cloud
Strategic thinker who translates feedback into long-term plans
Based in or willing to relocate to Amsterdam

What you get

Senior support leadership role at a global fintech company
Exposure to global strategy and world-class customers
Opportunity to shape support scaling

About Adyen

Adyen is a global fintech company.

Summary by Personeel.com. The full job description and the application form are on Adyen's website (job-boards.greenhouse.io); Apply takes you straight there.

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