Head of Tech Support EMEA
Engelstalig
Over de functie
Adyen, a global fintech company, is looking for a Head of Tech Support EMEA to lead its technical support operations across the region. This senior role involves defining strategy, improving processes, and partnering with commercial and product teams. You will represent support in customer conversations and drive change within the organization.
Wat ga je doen
- Lead a technical and operational support team across EMEA
- Define and execute regional support strategy
- Represent support in customer conversations and QBRs
- Improve processes, metrics, and ways of working
- Partner with Commercial, Product, and Operations teams
- Drive change and articulate rationale for new approaches
Wat je meebrengt
- 15+ years in enterprise-level customer support
- Experience managing regional or global support organizations of 50+ FTE
- Experience leading B2B frontline, tiered, and technical support functions
- Familiarity with ticketing systems like Salesforce Service Cloud
- Strategic thinker who translates feedback into long-term plans
- Based in or willing to relocate to Amsterdam
Wat je krijgt
- Senior support leadership role at a global fintech company
- Exposure to global strategy and world-class customers
- Opportunity to shape support scaling
Over Adyen
Adyen is a global fintech company.
Samenvatting door Personeel.com. De volledige vacaturetekst en het sollicitatieformulier staan op de website van Adyen (job-boards.greenhouse.io); met Solliciteer ga je er direct heen.
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