IT Analyst
Full-timeHybridIn English
About the job
Horizon3ai is looking for an IT Support Analyst to join their team in Amsterdam. In this role, you will provide onsite technical support and handle help desk tickets for a growing organization.
What you will do
- Provide onsite technical support for hardware, network, and AV equipment
- Resolve help desk tickets for hardware, software, and account access
- Support employee onboarding and offboarding logistics
- Administer identity and access tasks like password resets and MFA
- Manage endpoint tasks including imaging and patch verification
- Maintain records of tickets and assets for reporting
What you bring
- 2–4 years of IT support or help desk experience
- Working knowledge of macOS and Windows
- Clear communication with technical and non-technical staff
- Ability to prioritize and manage concurrent requests
- Sound judgment for issue resolution or escalation
- Familiarity with Jira or Jira Service Management
Nice to have
- Experience supporting hybrid or distributed workforce
- Contributed to onboarding or endpoint management improvements
- Proactive documentation and knowledge base updates
- Certifications like CompTIA A+ or ITIL Foundation
- Experience in high-growth SaaS or cybersecurity companies
What you get
- Inclusive team culture
- Career development opportunities
- Innovative and collaborative environment
- Hybrid and remote work options
- Competitive salary, equity, and benefits
About Horizon3ai
Horizon3ai is a high-growth cybersecurity company with an innovative and collaborative environment.
Summary by Personeel.com. The full job description and the application form are on Horizon3ai's website (jobs.ashbyhq.com); Apply takes you straight there.
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