Manager, Support Tooling and Infrastructure
HybridIn English
About the job
Adyen is looking for a Manager to lead its Support Tooling and Infrastructure team in Amsterdam. In this role, you will drive the technology strategy for Customer Support and own the Service Cloud roadmap.
What you will do
- Lead and develop a multidisciplinary team
- Optimize planning and release practices
- Define and execute Customer Support technology strategy
- Own the Service Cloud roadmap
- Partner with regional and functional stakeholders
- Guide Salesforce architecture and best practices
What you bring
- 7+ years of Salesforce experience with strong Service Cloud expertise
- 5+ years directly leading technical teams
- Deep platform expertise in architecture, customization, automation, integrations, security, and governance
- Proven track record of coaching and developing technical engineers
- Strong understanding of SDLC, Agile delivery, enterprise system integrations, and AI/automation
- Excellent stakeholder management skills
Summary by Personeel.com. The full job description and the application form are on Adyen's website (job-boards.greenhouse.io); Apply takes you straight there.
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