Reservations Agent

Amsterdam30+ days ago

Contract

About the job

Hotel De L'Europe B.V. in Amsterdam is looking for a Reservations Agent to handle booking inquiries and ensure a seamless guest experience. This role focuses on converting inquiries into bookings through upselling and cross-selling.

What you will do

Handle reservation inquiries via phone, email, and digital channels
Process individual and group reservations, amendments, cancellations, and special requests
Provide personalized information about rooms, restaurants, facilities, experiences, and promotions
Drive upselling and cross-selling opportunities to convert inquiries into bookings
Maintain accurate reservation details in PMS and communicate guest preferences
Collaborate with various departments for a seamless guest journey

What you bring

Experience in reservations or guest-facing role in luxury hospitality
Strong guest service mindset and communication skills
Commercially aware with upselling and cross-selling ability
Highly organized and detail-oriented
Able to manage multiple priorities in a fast-paced environment
Excellent English communication skills; Dutch preferred

Nice to have

Knowledge of luxury hospitality and guest trends
Experience with Opera or another PMS
Understanding of room types, pricing, packages, and promotions
Experience with The Leading Hotels of the World standards

What you get

Competitive salary based on experience
25 vacation days and 8% holiday allowance
Pension Horeca & Catering
Travel allowance
Discount on health insurance
Lease your own Swapfiets

Summary by Personeel.com. The full job description and the application form are on Hotel De L'Europe B.V.'s website (deleuropeamsterdam.recruitee.com); Apply takes you straight there.

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