Technical Support Engineer
€35,000 - €50,000Full-timeHybridIn English
About the job
DeepHealth, a healthcare technology company, is looking for a Technical Support Engineer to join their team in Amsterdam. In this hybrid role, you will provide first- and second-level support for healthcare IT systems, ensuring smooth operations for users in clinical environments.
What you will do
- Provide first- and second-level support for healthcare IT systems
- Respond to user inquiries via phone, email, and ticketing systems
- Participate in rotating schedule to monitor support queue and triage tickets
- Collaborate with IT, Product, and Engineering teams to resolve complex issues
- Maintain records of incidents and solutions in ticketing system
- Assist with system updates, installations, and user onboarding
What you bring
- 1+ years of IT support experience
- Bachelor's degree in IT, Healthcare Informatics, or related field
- Proven IT support experience in healthcare or clinical environments
- Strong customer relationship and call center support skills
- Fluency in French and English
- Experience with PC and server hardware, Linux and Windows command lines
Nice to have
- PACS/Radiology/DICOM/HL7 experience
- Radiology workflow experience
- CompTIA Linux, RHCA, or RHCT certification
- CCNA/CCNP certification
- Proficiency in additional languages
Summary by Personeel.com. The full job description and the application form are on DeepHealth's website (deephealth.recruitee.com); Apply takes you straight there.
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