Customer Support Officer

Lelystad8 days ago

€ 2.607 - € 3.349 per maand40 hoursIn English

About the job

As a Customer Support Officer at Arvato, you will play a key role in monitoring and optimizing customer order flows. Based in Lelystad, you will ensure timely deliveries, resolve operational issues, and contribute to process improvements in a collaborative environment.

What you will do

Monitor outgoing customer orders and ensure timely delivery according to SLAs
Track transport exceptions and resolve operational issues
Analyze operational data and monitor KPIs, planning, and customer expectations
Identify discrepancies between incoming and outgoing orders and collaborate to resolve them
Support continuous process improvements by addressing operational deviations

What you bring

MBO+ or HBO working and thinking level
Good command of English, spoken and written
Experience with Microsoft Excel
Strong analytical skills with a process-oriented mindset
Customer-focused, proactive, and strong communicator
Enjoys working collaboratively in a team environment

Nice to have

Experience with ERP and/or WMS systems (e.g., SAP)

What you get

8% holiday allowance
25 vacation days based on 40-hour week
Additional time-off options: buy up to one extra week of vacation and 3 sick-free days
Time-for-Time arrangement
Company laptop and phone, attractive pension scheme, travel allowance, gym and bike discounts, team events

About Bertelsmann-Jobs

Arvato is a global service provider offering supply chain and customer experience solutions.

Summary by Personeel.com. The full job description and the application form are on Bertelsmann-Jobs's website (jobs.smartrecruiters.com); Apply takes you straight there.

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