Customer Support Officer
€ 2.607 – € 3.349 per maand40 hoursIn English
About the job
In this role, you monitor outgoing customer orders and ensure timely delivery according to SLAs. You track transport exceptions, resolve operational issues, and analyze data to support process improvements.
What you will do
- Monitor outgoing customer orders and ensure timely delivery per SLAs
- Track transport exceptions and resolve operational issues
- Analyze operational data and monitor KPIs
- Identify discrepancies between incoming and outgoing orders
- Support continuous process improvements
What you bring
- MBO+ or HBO working and thinking level
- Good command of English
- Experience with Microsoft Excel
- Strong analytical skills
- Customer-focused and proactive
- Team player
Nice to have
- Experience with ERP or WMS systems like SAP
What you get
- 8% holiday allowance
- 25 vacation days per year
- Option to buy extra vacation and sick-free days
- Company laptop and phone
- Attractive pension scheme
Summary by Personeel.com. The full job description and the application form are on Bertelsmann-Jobs's website (jobs.smartrecruiters.com); Apply takes you straight there.
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