Technical Support Engineer
In English
About the job
Redwood Software is looking for a Technical Support Engineer to join their team in the Netherlands. In this role, you will manage and resolve complex customer cases, troubleshoot cross-domain issues, and help improve knowledge base documentation.
What you will do
- Manage and resolve complex customer cases end-to-end
- Troubleshoot cross-domain issues involving job scheduling, multi-agent environments, API integrations, and SAP ERP
- Analyze logs and system behavior to identify root causes
- Document product defects with reproduction steps
- Improve knowledge base and troubleshooting documentation
- Assist less experienced engineers with onboarding and knowledge sharing
What you bring
- Several years of experience in technical or application support
- Strong skills in Windows or Linux systems, databases and SQL, networking, APIs and integrations, SAP ERP
- Strong scripting skills in PowerShell, Bash, or Python
- Ability to diagnose multi-factor technical issues
- Strong written and verbal communication skills
- Proficiency in English
Nice to have
- Experience with enterprise-scale workload automation platforms
- Exposure to SaaS-based scheduling or hybrid execution models
- Experience with SAP-related products beyond SAP ERP
- Knowledge of additional ERP platforms
Summary by Personeel.com. The full job description and the application form are on Redwood Software's website (job-boards.greenhouse.io); Apply takes you straight there.