Customer Support Supervisor - Tech 3

Over de functie

As a Customer Support Supervisor, you will lead and develop a customer support team, ensuring high-quality service delivery and customer satisfaction. You will act as the primary escalation point and collaborate with operations to align customer needs with team actions. This role is based in Gennep and offers the opportunity to coach and motivate team members while driving key performance targets.

Wat ga je doen

• Support development of the Customer Support team
• Work towards key targets for service delivery, profitability, customer satisfaction
• Manage customer reporting including KPIs, invoicing, status reports
• Act as first point of contact for escalations
• Collaborate with Operations to translate customer requirements into actions
• Coach and motivate team members

Wat je meebrengt

• Experience coaching and motivating people in Customer Support
• Strong communication skills in English
• Results-driven and customer-focused mindset
• Ability to balance hands-on customer interaction with leadership
• Bachelor's degree (HBO) or equivalent level preferred
• Good knowledge of MS Office

Mooi meegenomen

• Experience with SAP

Wat je krijgt

• Time-for-time arrangement
• 25 vacation days plus 3 additional non-sick leave days
• Option to purchase one additional working week of vacation days
• Holiday allowance
• Attractive pension scheme

Over Bertelsmann-Jobs

Bertelsmann-Jobs is the employer for this position.

Samenvatting door Personeel.com. De volledige vacaturetekst en het sollicitatieformulier staan op de website van Bertelsmann-Jobs (jobs.smartrecruiters.com); met Solliciteer ga je er direct heen.

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