Customer Support Supervisor - Tech 3

About the job

As a Customer Support Supervisor, you will lead and develop a customer support team, ensuring high-quality service delivery and customer satisfaction. You will act as the primary escalation point and collaborate with operations to align customer needs with team actions. This role is based in Gennep and offers the opportunity to coach and motivate team members while driving key performance targets.

What you will do

• Support development of the Customer Support team
• Work towards key targets for service delivery, profitability, customer satisfaction
• Manage customer reporting including KPIs, invoicing, status reports
• Act as first point of contact for escalations
• Collaborate with Operations to translate customer requirements into actions
• Coach and motivate team members

What you bring

• Experience coaching and motivating people in Customer Support
• Strong communication skills in English
• Results-driven and customer-focused mindset
• Ability to balance hands-on customer interaction with leadership
• Bachelor's degree (HBO) or equivalent level preferred
• Good knowledge of MS Office

Nice to have

• Experience with SAP

What you get

• Time-for-time arrangement
• 25 vacation days plus 3 additional non-sick leave days
• Option to purchase one additional working week of vacation days
• Holiday allowance
• Attractive pension scheme

About Bertelsmann-Jobs

Bertelsmann-Jobs is the employer for this position.

Summary by Personeel.com. The full job description and the application form are on Bertelsmann-Jobs's website (jobs.smartrecruiters.com); Apply takes you straight there.

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