Field Quality Manager (Europe)
Full-time40 hoursHybrid
About the job
FairPhone B.V. is looking for a Field Quality Manager to oversee product quality in the field. Based in Amsterdam, this role involves monitoring defect reports, validating issues, and improving support processes.
What you will do
- Monitor field defect reports from customer support, forums, and B2B channels
- Validate and triage issues to distinguish misuse, software glitches, and hardware defects
- Develop intake frameworks and diagnostic decision trees for support teams
- Drive early-life post-launch surveillance for new products
- Enforce SLAs for defect resolution with internal teams and suppliers
- Conduct quality due diligence during supplier selection
What you bring
- Minimum 5 years experience in Field Quality or Quality Operations
- Proven track record in consumer electronics
- Experience managing discussions with internal teams and suppliers
- Technical ability to understand hardware/software anomalies
- Excellent written and verbal communication in English and Mandarin
Nice to have
- Familiarity with macOS, Google Workspace, and Basecamp
What you get
- 25 paid holidays per year plus public holidays
- Daily healthy lunch and organic coffee
- Collective pension scheme
- Laptop, Fairbuds, and Fairphone as work devices
- Hybrid working model with home office setup contribution
- Public transport allowance and bike allowance
About FairPhone B.V.
FairPhone B.V. is a company focused on ethical and sustainable consumer electronics.
Summary by Personeel.com. The full job description and the application form are on FairPhone B.V.'s website (fairphone.jobs.personio.com); Apply takes you straight there.