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Adyen

Manager, Customer Support Technology

Amsterdam13 days ago

HybridIn English
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Salary indication

This job does not state a salary. Customer service jobs in Amsterdam that do state one usually offer between €2,600 and €2,900 gross per month (median €2,900), converted to a full-time job. That is based on 8 jobs on Personeel.com.

An indication, not an offer from this employer: ask about the salary when you apply.

Customer service salary in Amsterdam

About the job

Adyen is looking for a Manager, Customer Support Technology to lead and develop a multidisciplinary team in Amsterdam. This role focuses on optimizing delivery and defining the technology strategy for Customer Support, with a strong emphasis on Salesforce Service Cloud. The position is hybrid, based in Amsterdam.

What you will do

  • Lead, mentor, and develop a multidisciplinary team of Salesforce Developers, Administrators, Architects, and Business Analysts
  • Optimize planning, release practices, and cross-functional collaboration to boost delivery speed, quality, and predictability
  • Define and execute the Customer Support technology strategy, including Service Cloud alongside other tools such as QA, WFM, and telephony platforms
  • Own the Service Cloud roadmap, balancing needs across global Adyen teams sharing the platform
  • Partner with regional and functional stakeholders, clearly communicating priorities, risks, and progress
  • Guide Salesforce architecture, integrations, and best practices while empowering team members to own implementation

What you bring

  • 7+ years of Salesforce experience with strong Service Cloud expertise
  • 5+ years directly leading technical teams
  • Deep platform expertise across architecture, customization, automation, integrations, security, and governance
  • Proven track record of coaching and developing technical engineers and administrators
  • Adept at bridging high-level technology strategy with day-to-day execution
  • Strong understanding of SDLC, Agile delivery, enterprise system integrations, and AI/automation initiatives

About Adyen

Adyen is a global payments company based in Amsterdam.

Summary by Personeel.com. The full job description and the application form are on Adyen's website (job-boards.greenhouse.io); Apply takes you straight there.

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