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Adyen

Manager, Customer Support Technology

Amsterdam13 dagen geleden

HybrideEngelstalig
Solliciteer

Salarisindicatie

Deze vacature noemt geen salaris. Vacatures voor klantenservice in Amsterdam die wel een salaris noemen, bieden meestal tussen € 2.600 en € 2.900 bruto per maand (mediaan € 2.900), omgerekend naar een fulltime baan. Dat blijkt uit 8 vacatures op Personeel.com.

Een indicatie, geen aanbod van deze werkgever: vraag naar het salaris als je solliciteert.

Salaris klantenservice in Amsterdam

Over de functie

Adyen is looking for a Manager, Customer Support Technology to lead and develop a multidisciplinary team in Amsterdam. This role focuses on optimizing delivery and defining the technology strategy for Customer Support, with a strong emphasis on Salesforce Service Cloud. The position is hybrid, based in Amsterdam.

Wat ga je doen

  • Lead, mentor, and develop a multidisciplinary team of Salesforce Developers, Administrators, Architects, and Business Analysts
  • Optimize planning, release practices, and cross-functional collaboration to boost delivery speed, quality, and predictability
  • Define and execute the Customer Support technology strategy, including Service Cloud alongside other tools such as QA, WFM, and telephony platforms
  • Own the Service Cloud roadmap, balancing needs across global Adyen teams sharing the platform
  • Partner with regional and functional stakeholders, clearly communicating priorities, risks, and progress
  • Guide Salesforce architecture, integrations, and best practices while empowering team members to own implementation

Wat je meebrengt

  • 7+ years of Salesforce experience with strong Service Cloud expertise
  • 5+ years directly leading technical teams
  • Deep platform expertise across architecture, customization, automation, integrations, security, and governance
  • Proven track record of coaching and developing technical engineers and administrators
  • Adept at bridging high-level technology strategy with day-to-day execution
  • Strong understanding of SDLC, Agile delivery, enterprise system integrations, and AI/automation initiatives

Over Adyen

Adyen is a global payments company based in Amsterdam.

Samenvatting door Personeel.com. De volledige vacaturetekst en het sollicitatieformulier staan op de website van Adyen (job-boards.greenhouse.io); met Solliciteer ga je er direct heen.

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