Customer Support Officer

Echt7 days ago

€ 2.560 - € 3.349 per maand40 hoursIn English

About the job

As a Customer Support Officer at Arvato in Echt, you will monitor outgoing customer orders and ensure timely delivery according to service level agreements. You track transport exceptions, resolve operational issues, and analyze data to improve processes. This role is ideal for someone with strong analytical skills and a customer-focused mindset.

What you will do

Monitor outgoing customer orders and ensure timely delivery per SLAs
Track transport exceptions and resolve operational issues
Analyze operational data and monitor KPIs
Identify discrepancies between incoming and outgoing orders
Support continuous process improvements

What you bring

MBO vocational level or HBO starter with at least one year relevant experience
Excellent command of English
Experience with Microsoft Excel
Strong analytical and process-oriented skills
Customer-focused, proactive, and strong communicator
Collaborative team player

Nice to have

Dutch language skills
Experience with ERP or WMS systems

What you get

8% holiday allowance
25 vacation days based on 40-hour week
Additional time-off options
Company laptop and phone
Attractive pension scheme

About Bertelsmann-Jobs

Arvato is a global service partner specializing in supply chain and customer solutions.

Summary by Personeel.com. The full job description and the application form are on Bertelsmann-Jobs's website (jobs.smartrecruiters.com); Apply takes you straight there.

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