Senior Technical Support Engineer, EMEA

Amsterdam24 dagen geleden

Full-timeHybrideEngelstalig

Over de functie

Horizon3ai is looking for a Senior Technical Support Engineer to join their EMEA team in Amsterdam. In this hybrid role, you will provide advanced technical support to enterprise customers while collaborating with engineering, product, and sales teams.

Wat ga je doen

Provide advanced technical support to enterprise customers via phone, email, chat, and remote sessions
Diagnose and resolve customer-reported problems, perform root cause analysis
Collaborate with engineering, product, and sales teams to escalate and resolve technical challenges
Assist in deployment and optimization of customer environments
Monitor and respond to support tickets, maintain SLAs
Mentor junior team members and contribute to training resources

Wat je meebrengt

Bachelor's degree in Computer Science, Information Technology, Engineering, or related field or equivalent experience
5+ years of experience in technical support, systems administration, or cloud operations in enterprise environment
Background in cybersecurity including threat detection, vulnerability management, encryption, compliance frameworks
Strong proficiency in Linux administration
Hands-on experience with Docker and containerization technologies
Solid understanding of cloud platforms and Infrastructure as Code tools

Mooi meegenomen

Proven experience integrating and troubleshooting APIs
Familiarity with observability tools like Datadog
Basic experience with managed database services such as Amazon RDS
Full-stack coding proficiency in Python, JavaScript, or Go

Wat je krijgt

Equity package in the form of stock options
Health, vision, and dental insurance for you and your family
Flexible vacation policy
Generous parental leave

Over Horizon3ai

Horizon3ai is a cybersecurity company focused on autonomous penetration testing.

Samenvatting door Personeel.com. De volledige vacaturetekst en het sollicitatieformulier staan op de website van Horizon3ai (jobs.ashbyhq.com); met Solliciteer ga je er direct heen.

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