Customer Care Representative – German Speaking
In English
About the job
Join Lucid Motors in Amsterdam as a Customer Care Representative supporting German-speaking customers. You'll be the primary point of contact for inquiries about luxury electric vehicles, delivering premium service across multiple channels.
What you will do
- Handle customer inquiries by phone, email, chat, and in person
- Provide guidance on vehicle features, charging, software updates, and service
- Resolve issues with a luxury-brand tone
- Schedule and manage service appointments
- Track service cases and follow up proactively
- Capture customer feedback and escalate recurring issues
What you bring
- Experience in customer service, automotive, EV, luxury retail, or tech
- Strong communication skills in German and English
- Ability to handle complex inquiries with patience and empathy
- Comfortable with CRM systems and digital tools
- Passion for sustainability and premium customer experiences
Nice to have
- French language skills
What you get
- Medical, dental, and vision insurance
- Life and disability coverage
- Paid time off, holidays, and sick leave
- 401(k) retirement plan
- Equity program eligibility
- Discretionary annual cash incentive program
About Lucid Motors
Lucid Motors is a luxury electric vehicle manufacturer focused on sustainable mobility and premium customer experiences.
Summary by Personeel.com. The full job description and the application form are on Lucid Motors's website (lucidmotors.com); Apply takes you straight there.
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