Senior User Researcher, Consumer (m/f/d)
HybridIn English
About the job
Riverty is looking for a Senior User Researcher to join their Consumer team in Amsterdam. In this hybrid role, you will lead both qualitative and quantitative research to uncover customer insights and drive product decisions. You will collaborate closely with cross-functional teams to shape strategy and validate concepts.
What you will do
- Plan and conduct qualitative and quantitative research using various methodologies
- Identify customer needs, behaviors, motivations, and pain points through interviews, usability testing, surveys, diary studies, and contextual inquiry
- Synthesize research findings into clear insights and recommendations
- Collaborate with Product Managers, Designers, Engineers, Data Analysts, and other stakeholders
- Combine qualitative research with analytics, experimentation, and business metrics
- Help identify strategic opportunities and design evaluative research to validate concepts
What you bring
- Extensive experience planning, conducting, and synthesizing qualitative and quantitative user research
- Strong understanding of mixed-method research approaches
- Ability to apply a design strategy mindset
- Experience collaborating with Product Analytics, Data Science, or Business Intelligence teams
- Strong understanding of data, analytics, experimentation, and customer metrics
- Excellent synthesis and storytelling skills
Nice to have
- Experience building a research capability across multidisciplinary teams
- Experience establishing research operations, repositories, or insight management practices
- Experience shaping product strategy or design strategy through customer research
- Experience partnering with multiple designers and stakeholders across complex product ecosystems
- Experience with financial services or fintech products
- Familiarity with product frameworks and development technologies
What you get
- Unlimited contract
- Fulltime position
- Hybrid work model
About Bertelsmann-Jobs
Riverty is a company focused on customer research and product development, operating in the financial services sector.
Summary by Personeel.com. The full job description and the application form are on Bertelsmann-Jobs's website (jobs.smartrecruiters.com); Apply takes you straight there.
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