A service advisor who can explain technology
Vakgarage Dirks found a new service advisor within one month.
The face at the counter
A service advisor is often the first to speak to a customer.
He records the complaint, schedules the workshop, and afterwards explains what has been done to the car. Jeroen Dirks from Vakgarage Dirks wanted to fill the service advisor vacancy quickly and effectively.
The company was looking for someone who is not only technically skilled but also communicates well. Only in this way can the personal service and expert advice of the garage be maintained.
Jeroen wanted a smooth recruitment process, with clear steps from initial response to interview.
Technology and communication in one profile
The approach focused on that combination: technical knowledge and communication skills. A good service advisor understands a work order, can translate a malfunction into customer language, and keeps an overview of the planning. That profile determined whom we wanted to reach.
In recruitment, the work at the counter was therefore central: contact with customers, coordinating with the mechanics in the workshop, and giving advice on maintenance and repair. This allowed a candidate to assess whether the role suited them.
We work multichannel in this as well. We bring the employer story to the attention of people with the right background through multiple channels, even if they are not actively looking. At Vakgarage Dirks, the personal service of the garage remained the starting point.
AdvertisementVakgarage DirksA service advisor within one month
The recruitment yielded 12 candidates within one month. From this, one placement was made for the position of service advisor.
For Vakgarage Dirks, that meant a filled role at the counter, with someone who connects the customer and the workshop.
Will you be our next success story?
Tell us which vacancy is open. We show how many candidates we can reach in your region.
