Senior Director, CEG EMEA Field Ops Lead
Engelstalig
Over de functie
ServiceNow is looking for a Senior Director to lead the CEG EMEA Field Ops team in Amsterdam. You will drive operational strategy and execution across the region, working closely with senior leadership to improve processes and achieve business goals.
Wat ga je doen
- Define and execute operational strategy and annual operating plan for CEG across EMEA
- Track metrics, targets, and forecasts for customer success, renewals, and expert services
- Improve operating model, processes, and tooling for field ops team
- Translate global CEG strategy into EMEA-specific priorities
- Partner with Finance and CEG leadership on headcount planning and resource allocation
- Recruit, mentor, and develop a high-performing operations team
Wat je meebrengt
- 12+ years of relevant work experience or 7+ years post-MBA
- Prior experience supporting field operations for large distributed post-sale or professional services organization
- Strong data analytics, financial acumen, and problem-solving skills
- Ability to be thought and execution partner to senior leaders
- Bias toward action and ownership mentality
- Track record of leading teams and developing talent with inclusive leadership
Mooi meegenomen
- MBA or advanced degree
Samenvatting door Personeel.com. De volledige vacaturetekst en het sollicitatieformulier staan op de website van ServiceNow (jobs.smartrecruiters.com); met Solliciteer ga je er direct heen.