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Optics11

Senior Customer Experience Designer

Amsterdam12 dagen geleden

Full-timeEngelstalig
Solliciteer

Salarisindicatie

Deze vacature noemt geen salaris. Vacatures voor designer in Nederland die wel een salaris noemen, bieden meestal tussen € 3.100 en € 5.300 bruto per maand (mediaan € 3.900), omgerekend naar een fulltime baan. Dat blijkt uit 11 vacatures op Personeel.com.

Een indicatie, geen aanbod van deze werkgever: vraag naar het salaris als je solliciteert.

Salaris designer in Nederland

Over de functie

Optics11, a leader in innovative fiber optic sensing technology, is seeking a Senior Customer Experience Designer to join their Product team in Amsterdam. In this role, you will lead customer research and shape end-to-end experiences for high-stakes defense and security applications.

Wat ga je doen

  • Lead customer and user research across installation, operation, and maintenance
  • Own customer journey and service design, mapping end-to-end experiences
  • Develop personas and manage customer insights with a central repository
  • Translate customer needs into product solutions with blueprints and prototypes
  • Validate and measure customer experience outcomes
  • Establish shared, evidence-based view of customers within 6-12 months

Wat je meebrengt

  • Master's degree in engineering or design, or equivalent experience
  • 5+ years of experience in Customer/User Experience Research in technical fields
  • Strong understanding of hardware and software products in complex environments
  • Proficiency in qualitative and quantitative research methods
  • Excellent verbal and written communication skills
  • Proficiency in Jira Product Discovery, Dovetail, Miro, Figma

Mooi meegenomen

  • Experience in defense industry or industrial high-tech/high compliance environment
  • Experience in design leadership, system architecture, and design quality management
  • Proficiency in Dutch language

Wat je krijgt

  • Work with defense partners and clients in high-stakes environments
  • Part of Product team in Underwater Security
  • Collaborate with cross-functional teams including R&D, Engineering, and Sales
  • Opportunity to shape customer experience in innovative fiber optic sensing technology

Over Optics11

Optics11 specializes in advanced fiber optic sensing technology, serving high-stakes defense and security sectors.

Samenvatting door Personeel.com. De volledige vacaturetekst en het sollicitatieformulier staan op de website van Optics11 (optics11.recruitee.com); met Solliciteer ga je er direct heen.

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