Director of Customer Success (Strategic Accounts)

Amsterdam30+ days ago

Full-timeHybridIn English

About the job

Datasnipper is a fast-growing, profitable unicorn scale-up in the Netherlands. In this role, you will lead a team of six Senior Customer Success Managers and own the strategic direction of key global relationships with top audit firms.

What you will do

Lead and develop a team of 6 Senior Customer Success Managers
Own strategic direction of key customer global relationships with top audit firms
Build and maintain executive-level relationships at C-suite and partner level
Set CS methodology direction for the strategic segment and shape operating model
Define and monitor adoption, retention and growth metrics across accounts
Partner with Product and GTM teams to influence roadmap and positioning

What you bring

8+ years in Customer Success, Account Management, or adjacent B2B SaaS role
At least 5 years in a people leadership capacity
Proven track record managing complex, high-value enterprise accounts
Strong executive presence with ability to build relationships at C-suite level
Demonstrated ability to shape CS strategy, methodology, and operating models
Experience working across global, distributed teams

Nice to have

Experience in audit, finance, or accounting technology

What you get

Equity (Stock Appreciation Rights)
Pension plan with 6% contribution on top of base salary
28 vacation days per year (full-time)
Hybrid work model with at least 3 days onsite in Amsterdam office
Daily freshly prepared lunches by in-house chef

About Datasnipper

Datasnipper is a fast-growing, profitable unicorn scale-up based in the Netherlands.

Summary by Personeel.com. The full job description and the application form are on Datasnipper's website (jobs.ashbyhq.com); Apply takes you straight there.

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